If you receive an unsolicited phone call or text message purporting to be from Mountain Valley Bank, N.A., requesting banking information, please hang up immediately. We will never call you or send you a text message to request your banking or other personal information. Phone numbers can be easily spoofed, so just because the call appears to be coming from Mountain Valley Bank, N.A. or any other banking institution, it does not necessarily mean it originates from that location. If you are unsure whether the call or text message you have received is legitimate, please feel free to hang up and call our office at (304) 637-2265 to ask more. This has been a common scam attempt affecting local banks, as well as national banks, for a number of years. Some tell-tale signs that the person contacting you is a probable scammer:

• The caller is rude or pushy and tries to create a sense of urgency

• The caller insists on keeping you on the phone

• You are advised that your computer or smart device has been compromised, and the caller offers to help you resolve the issue

• You are asked to confirm or deny potentially suspicious account activity